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pages.HELP

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Choose equipment or find what you need for your activity

Pick up nearby or have it delivered straight home

<em>News:</em>&nbsp;&nbsp;<span class='text-normal'>Discounts to all members of <Partner name></span>

Inspiration, tips, and tales from our cabins, saunas, and cozy escapes

From forest cabins to peaceful spa retreats — discover the space that feels like yours.

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<p style="font-family: inherit; color: inherit;">Booking with Evenes Apartments is simple, fast, and direct. Here's how it works:</p>
<p style="font-family: inherit; color: inherit;">1. Find your stay<br />Browse our hand-picked apartments and cabins on the front page. Pick your check-in and check-out dates, and the number of guests. Real-time availability is shown instantly &mdash; no waiting, no surprises.</p>
<p style="font-family: inherit; color: inherit;">2. Book directly<br />Click "Book Now" and complete your reservation through our secure booking system. Pay with Visa, Mastercard, or other major cards. Booking direct on our website saves you 50% on cleaning fees compared to Booking.com or Airbnb.</p>
<p style="font-family: inherit; color: inherit;">3. Receive instant confirmation<br />Within seconds you'll get a confirmation email with all your booking details, our direct phone number, and a receipt. Save it &mdash; everything you need is in there.</p>
<p style="font-family: inherit; color: inherit;">4. Get your check-in details<br />24 hours before arrival, we send you the property address, parking instructions, WiFi password, and your personal smart-lock code. No keys to pick up, no waiting at reception.</p>
<p style="font-family: inherit; color: inherit;">5. Self check-in 24/7<br />Arrive whenever your flight lands &mdash; early morning, late night, weekends. Your apartment or cabin is ready. Use your code on the smart lock and walk straight in.</p>
<p style="font-family: inherit; color: inherit;">6. Enjoy Northern Norway<br />On clear winter nights, watch the Northern Lights from the property. In summer, hike under the midnight sun. Whale watching, Lofoten, skiing at Narvikfjellet &mdash; all within reach. Need tips? Just ask.</p>
<p style="font-family: inherit; color: inherit;">7. Easy checkout<br />Leave by 11:00 on your departure day. Lock the door behind you &mdash; that's it. No paperwork, no complicated handover. We'll send you a friendly thank-you email and hope to see you again.</p>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<p style="font-family: inherit; color: inherit;">Evenes Apartments AS respects your privacy. This policy explains what data we collect, how we use it, and your rights under Norwegian law (personopplysningsloven) and the EU General Data Protection Regulation (GDPR).</p>
<p style="font-family: inherit; color: inherit;">1. Data controller<br />Evenes Apartments AS, Tjeldsund, Norway, org. nr. [DITT ORG.NR HER], is the data controller for personal data collected through evenesapartments.com and booking.evenesapartments.com. Contact: post@evenesapartments.com.</p>
<p style="font-family: inherit; color: inherit;">2. What data we collect<br />When you book accommodation, we collect: your full name, email address, phone number, address, dates of stay, number of guests, and payment information. Payment details are processed securely by our payment provider &mdash; we do not store credit card numbers ourselves. When you sign up for our newsletter, we collect: email address only. When you contact us, we collect: the information you provide in your message.</p>
<p style="font-family: inherit; color: inherit;">3. Why we collect this data<br />We use your data to: process and confirm your booking, send check-in instructions and travel information, comply with Norwegian tax and accounting law (bokf&oslash;ringsloven requires us to keep transaction records for 5 years), respond to inquiries, and send marketing emails &mdash; only if you have explicitly opted in to our newsletter.</p>
<p style="font-family: inherit; color: inherit;">4. Legal basis<br />Booking processing: contractual necessity (GDPR Art. 6(1)(b)). Tax and accounting records: legal obligation (GDPR Art. 6(1)(c)). Newsletter: consent (GDPR Art. 6(1)(a)) &mdash; you can withdraw consent at any time by clicking unsubscribe.</p>
<p style="font-family: inherit; color: inherit;">5. Who we share data with<br />We share your data only with: our booking system provider (Guesty), our payment processor, our cleaning partners (only your name and dates &mdash; not contact details), Norwegian tax authorities (Skatteetaten) when legally required, and from 1 January 2026 the Norwegian DPI reporting regime if applicable. We never sell your data to third parties.</p>
<p style="font-family: inherit; color: inherit;">6. Data retention<br />Booking and payment records: 5 years (legal requirement under bokf&oslash;ringsloven). Newsletter signups: until you unsubscribe. Contact form messages: 2 years, then deleted.</p>
<p style="font-family: inherit; color: inherit;">7. Your rights<br />Under GDPR you have the right to: access the data we hold about you, correct inaccurate data, request deletion (where legally permitted), restrict processing, port your data to another provider, and withdraw consent. To exercise any of these rights, contact info@evenesapartments.com. You also have the right to file a complaint with Datatilsynet (datatilsynet.no).</p>
<p style="font-family: inherit; color: inherit;">8. Cookies<br />Our website uses essential cookies to enable booking functionality and analytics cookies to understand how visitors use the site. You can disable non-essential cookies in your browser settings.</p>
<p style="font-family: inherit; color: inherit;">9. Security<br />We use industry-standard encryption (HTTPS/TLS) and access controls. Our booking system (Guesty) is GDPR-compliant. We will notify affected users and Datatilsynet within 72 hours of any data breach involving personal information.</p>
<p style="font-family: inherit; color: inherit;">10. Updates<br />We may update this policy from time to time. Significant changes will be communicated to existing customers by email.</p>
<p style="font-family: inherit; color: inherit;">Last updated: May 2026.</p>

Choose the product station closest to you. Book and pay online. Done.

<p style="font-family: inherit; color: inherit;">Evenes Apartments AS, Tjeldsund, Norway, org. nr. <span style="color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.15008px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre; background-color: #f5f5f5; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">937089678</span> MVA, operates a short-term rental service through evenesapartments.com and booking.evenesapartments.com.</p>
<p style="font-family: inherit; color: inherit;">1. General<br />These terms apply to all bookings of accommodation made through evenesapartments.com and booking.evenesapartments.com. By placing a booking, you accept these terms in full. The terms, together with your booking confirmation, form the complete agreement between you and Evenes Apartments AS.</p>
<p style="font-family: inherit; color: inherit;">2. Definition of parties<br />The host is: Evenes Apartments AS, hereafter referred to as "we", "us", or "Evenes Apartments". The guest is: the person named in the booking, hereafter referred to as "you" or "the guest". The accommodation is: the apartment, cabin, or property booked through our website.</p>
<p style="font-family: inherit; color: inherit;">3. Payment, deposits, and prices<br />Payment is made online with Visa, Mastercard, or other major payment methods through our secure payment provider. The full amount is charged at the time of booking unless otherwise stated. All prices are shown in NOK and include VAT (MVA) where applicable. A cleaning fee is added separately at checkout &mdash; direct bookings receive a 50% discount on the standard cleaning fee.</p>
<p style="font-family: inherit; color: inherit;">4. Booking and confirmation<br />Your booking is confirmed by email immediately after payment. The confirmation email constitutes a binding agreement between you and Evenes Apartments. Please review the details carefully and contact us within 24 hours if anything is incorrect.</p>
<p style="font-family: inherit; color: inherit;">5. Check-in and check-out<br />Standard check-in is from 15:00. Standard check-out is by 11:00. Early check-in or late check-out may be possible by prior arrangement, subject to availability and a possible fee. We use smart-lock self check-in for all properties &mdash; your access code will be sent 24 hours before arrival.</p>
<p style="font-family: inherit; color: inherit;">6. Cancellation policy<br />Cancellations made 14 or more days before check-in: full refund.&nbsp; Cancellations made less than 14 days before check-in: no refund. No-shows are non-refundable. We strongly recommend travel insurance to cover unforeseen circumstances.</p>
<p style="font-family: inherit; color: inherit;">7. House rules<br />No smoking inside any property. Pets are not allowed unless explicitly agreed in writing before booking. Maximum number of guests must not exceed the number stated in your booking. Quiet hours are 23:00&ndash;07:00 out of respect for neighbours. Parties and events are not permitted.</p>
<p style="font-family: inherit; color: inherit;">8. Damage and liability<br />You are responsible for any damage to the property, furniture, or equipment caused by you or your party during your stay. Minor wear and tear is not charged. Significant damage will be invoiced to you after departure. We recommend that you have your own travel insurance.</p>
<p style="font-family: inherit; color: inherit;">9. Force majeure<br />Neither party is liable for delays or non-performance caused by circumstances beyond reasonable control, including but not limited to natural disasters, government action, pandemics, or extreme weather affecting accessibility.</p>
<p style="font-family: inherit; color: inherit;">10. Privacy and data<br />We process personal data in accordance with our Privacy Policy and the Norwegian Personal Data Act (personopplysningsloven) and GDPR.</p>
<p style="font-family: inherit; color: inherit;">11. Disputes<br />Any disputes shall first be attempted resolved amicably. If not resolved, the dispute shall be settled under Norwegian law in the appropriate Norwegian court &mdash; Forliksr&aring;det i Harstad as first instance.</p>
<p style="font-family: inherit; color: inherit;">12. Contact<br />Questions about these terms can be sent to post@evenesapartments.com.</p>
<p style="font-family: inherit; color: inherit;">Last updated: May 2026.</p>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

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<div style="position: relative; z-index: 2; padding: 70px 30px; text-align: center; color: #fff;"><span style="display: inline-block; background: rgba(10,175,126,0.95); color: #fff; font-size: 11px; font-weight: 800; letter-spacing: 1.6px; text-transform: uppercase; padding: 8px 18px; border-radius: 999px; margin-bottom: 18px; box-shadow: 0 6px 18px rgba(10,175,126,0.4);">✨ Aurora season</span>
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<p style="margin: 0 auto; font-size: 16px; color: rgba(255,255,255,0.95); max-width: 560px; line-height: 1.65; text-shadow: 0 2px 12px rgba(0,0,0,0.5);">From October through April, watch the aurora dance directly above the properties &mdash; no light pollution, just pure magic over the fjord.</p>
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<h2 style="margin: 0 0 12px; font-size: 30px; font-weight: 800; color: #0b1e3f; letter-spacing: -0.4px;">What our guests say</h2>
<div style="display: inline-flex; align-items: center; gap: 10px; background: #F8FAFC; border: 1px solid #E2E8F0; border-radius: 30px; padding: 10px 20px; max-width: 100%; box-sizing: border-box; flex-wrap: wrap; justify-content: center;"><span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 13px; padding: 3px 10px; border-radius: 14px;">9.7</span> <span style="font-size: 14px; color: #334155; font-weight: 600;">From 55 verified reviews</span> <span style="display: inline-flex; align-items: center; gap: 6px; background: #003580; color: #fff; font-weight: bold; font-size: 11px; padding: 4px 10px; border-radius: 12px; letter-spacing: 0.3px;"><span style="background: #fff; color: #003580; width: 14px; height: 14px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 9px; font-weight: 900;">B.</span>Booking.com verified</span></div>
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<div style="display: flex; align-items: center; gap: 8px; margin-bottom: 12px;"><img style="width: 24px; height: 18px; border-radius: 2px;" src="https://flagcdn.com/24x18/ch.png" alt="Switzerland" /> <span style="font-weight: bold; color: #0b1e3f; font-size: 14px;">Sandro</span> <span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 11px; padding: 2px 8px; border-radius: 10px; margin-left: auto;">10/10</span></div>
<p style="margin: 0; font-size: 14px; color: #475569; line-height: 1.55;">"Great location, perfect for an early flight. Communication was excellent and check-in seamless. Recommended."</p>
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<div style="display: flex; align-items: center; gap: 8px; margin-bottom: 12px;"><img style="width: 24px; height: 18px; border-radius: 2px;" src="https://flagcdn.com/24x18/it.png" alt="Italy" /> <span style="font-weight: bold; color: #0b1e3f; font-size: 14px;">Nicola</span> <span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 11px; padding: 2px 8px; border-radius: 10px; margin-left: auto;">10/10</span></div>
<p style="margin: 0; font-size: 14px; color: #475569; line-height: 1.55;">"Sigurd was a fantastic host. The apartment had everything we needed and was very clean. Will definitely come back."</p>
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<div style="display: flex; align-items: center; gap: 8px; margin-bottom: 12px;"><img style="width: 24px; height: 18px; border-radius: 2px;" src="https://flagcdn.com/24x18/us.png" alt="USA" /> <span style="font-weight: bold; color: #0b1e3f; font-size: 14px;">Shah</span> <span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 11px; padding: 2px 8px; border-radius: 10px; margin-left: auto;">10/10</span></div>
<p style="margin: 0; font-size: 14px; color: #475569; line-height: 1.55;">"Super clean, owner very responsive. Looking for a place near the airport for our 6am flight &mdash; this was perfect."</p>
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<div style="display: flex; align-items: center; gap: 8px; margin-bottom: 12px;"><img style="width: 24px; height: 18px; border-radius: 2px;" src="https://flagcdn.com/24x18/nl.png" alt="Netherlands" /> <span style="font-weight: bold; color: #0b1e3f; font-size: 14px;">Bos</span> <span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 11px; padding: 2px 8px; border-radius: 10px; margin-left: auto;">10/10</span></div>
<p style="margin: 0; font-size: 14px; color: #475569; line-height: 1.55;">"Very convenient location for the airport. The owner was extremely friendly and really cared about our comfort."</p>
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<div style="display: flex; align-items: center; gap: 8px; margin-bottom: 12px;"><img style="width: 24px; height: 18px; border-radius: 2px;" src="https://flagcdn.com/24x18/fr.png" alt="France" /> <span style="font-weight: bold; color: #0b1e3f; font-size: 14px;">Louise</span> <span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 11px; padding: 2px 8px; border-radius: 10px; margin-left: auto;">9/10</span></div>
<p style="margin: 0; font-size: 14px; color: #475569; line-height: 1.55;">"Slightly elevated location near Evenes Airport. Cosy and warm with great walking trails just outside."</p>
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<div style="display: flex; align-items: center; gap: 8px; margin-bottom: 12px;"><img style="width: 24px; height: 18px; border-radius: 2px;" src="https://flagcdn.com/24x18/au.png" alt="Australia" /> <span style="font-weight: bold; color: #0b1e3f; font-size: 14px;">Ross</span> <span style="background: #0AAF7E; color: #fff; font-weight: 800; font-size: 11px; padding: 2px 8px; border-radius: 10px; margin-left: auto;">10/10</span></div>
<p style="margin: 0; font-size: 14px; color: #475569; line-height: 1.55;">"Great place to stay near the airport. Owners were super helpful for our 6am flight the next day."</p>
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<p style="margin: 0 0 8px; font-size: 13px; letter-spacing: 2px; text-transform: uppercase; color: #0aaf7e; font-weight: bold;">Find us</p>
<h2 style="margin: 0; font-size: 30px; font-weight: 800; color: #0b1e3f; letter-spacing: -0.4px;">Both properties on the map</h2>
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<p style="margin: 0 0 8px; font-size: 13px; letter-spacing: 2px; text-transform: uppercase; color: #0aaf7e; font-weight: bold;">Trusted local partners</p>
<h2 style="margin: 0 0 10px; font-size: 30px; font-weight: 800; color: #0b1e3f; letter-spacing: -0.4px;">Our partners in Evenes</h2>
<p style="margin: 0 auto; font-size: 15px; color: #475569; line-height: 1.6; max-width: 620px;">We work with handpicked local businesses to make your stay smoother. Guests of Evenes Apartments receive an exclusive discount code by email after booking.</p>
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<div style="flex: 1 1 calc(50% - 9px); min-width: 280px; background: #0B1E3F; border-radius: 16px; border-left: 5px solid #0AAF7E; padding: 32px 36px; color: #fff; box-sizing: border-box; box-shadow: 0 8px 24px rgba(11,30,63,0.12);">
<div style="text-align: right; margin-bottom: 16px;"><span style="display: inline-block; background-color: rgba(245,197,68,0.15); color: #f5c544; font-size: 11px; font-weight: 800; letter-spacing: 1.5px; text-transform: uppercase; padding: 6px 12px; border: 1px solid rgba(245,197,68,0.4); border-radius: 4px;">LOCAL PARTNER</span></div>
<div style="background: #162B53; border-radius: 10px; padding: 20px; margin-bottom: 20px; text-align: center; height: 130px; box-sizing: border-box; display: flex; align-items: center; justify-content: center;"><img style="display: block; border: 0; max-height: 90px; max-width: 100%; width: auto; height: auto; object-fit: contain;" src="https://cdn.mysharefox.com/evecars/img/logo-white.png?v=1749124875" alt="Evecars AS" /></div>
<p style="margin: 0 0 8px; color: #f5c544; font-size: 12px; font-weight: 800; letter-spacing: 1.5px; text-transform: uppercase;">CAR RENTAL IN EVENES</p>
<h3 style="margin: 0 0 10px; font-size: 22px; font-weight: 800; color: #ffffff; letter-spacing: -0.2px;">Evecars AS</h3>
<p style="margin: 0 0 20px; font-size: 15px; color: #cbd5e1; line-height: 1.6; min-height: 72px;">Flexible and affordable car rental with pickup in Evenes. Ideal for guests who want full freedom to explore the region.</p>
<div style="background: #0E3D2C; border: 1px solid #0AAF7E; border-radius: 10px; padding: 12px 16px; font-size: 14px; color: #fff; margin-bottom: 18px; min-height: 48px; box-sizing: border-box;"><span style="display: inline-block; width: 18px; height: 18px; background-color: #0aaf7e; color: #ffffff; border-radius: 50%; text-align: center; font-weight: 900; font-size: 11px; line-height: 18px; margin-right: 8px;">✓</span>Our guests get <strong style="color: #0aaf7e; font-weight: 800;">10% off</strong> &mdash; code in your booking confirmation</div>
<a style="color: #f5c544; font-weight: 800; font-size: 15px; text-decoration: none; display: inline-block;" href="https://evecars.no?utm_source=evenesapartments&amp;utm_medium=partner&amp;utm_campaign=cross_referral" target="_blank" rel="noopener">Visit evecars.no &rarr;</a></div>
<div style="flex: 1 1 calc(50% - 9px); min-width: 280px; background: #0B1E3F; border-radius: 16px; border-left: 5px solid #F5C544; padding: 32px 36px; color: #fff; box-sizing: border-box; box-shadow: 0 8px 24px rgba(11,30,63,0.12);">
<div style="text-align: right; margin-bottom: 16px;"><span style="display: inline-block; background-color: rgba(245,197,68,0.15); color: #f5c544; font-size: 11px; font-weight: 800; letter-spacing: 1.5px; text-transform: uppercase; padding: 6px 12px; border: 1px solid rgba(245,197,68,0.4); border-radius: 4px;">LOCAL PARTNER</span></div>
<div style="background: #162B53; border-radius: 10px; padding: 20px; margin-bottom: 20px; text-align: center; height: 130px; box-sizing: border-box; display: flex; align-items: center; justify-content: center;"><img style="display: block; border: 0; max-height: 60px; max-width: 100%; width: auto; height: auto; object-fit: contain;" src="https://static.wixstatic.com/media/a5061d_9f0fcd09d1294f218d28874dfe931613~mv2.png/v1/fill/w_528,h_74,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/working.png" alt="Evenes Taxi AS" /></div>
<p style="margin: 0 0 8px; color: #f5c544; font-size: 12px; font-weight: 800; letter-spacing: 1.5px; text-transform: uppercase;">TAXI SERVICE IN EVENES</p>
<h3 style="margin: 0 0 10px; font-size: 22px; font-weight: 800; color: #ffffff; letter-spacing: -0.2px;">Evenes Taxi AS</h3>
<p style="margin: 0 0 20px; font-size: 15px; color: #cbd5e1; line-height: 1.6; min-height: 72px;">Reliable taxi service for transfers between Harstad/Narvik Airport, Evenes, and your accommodation. Local drivers who know the area.</p>
<div style="background: #3D2F0E; border: 1px solid #F5C544; border-radius: 10px; padding: 12px 16px; font-size: 14px; color: #fff; margin-bottom: 18px; min-height: 48px; box-sizing: border-box;"><span style="display: inline-block; width: 18px; height: 18px; background-color: #f5c544; color: #0b1e3f; border-radius: 50%; text-align: center; font-weight: 900; font-size: 11px; line-height: 18px; margin-right: 8px;">✓</span>Pre-book your <strong style="color: #f5c544; font-weight: 800;">airport transfer</strong> for a seamless arrival</div>
<a style="color: #f5c544; font-weight: 800; font-size: 15px; text-decoration: none; display: inline-block;" href="https://www.evenestaxi.com/en?utm_source=evenesapartments&amp;utm_medium=partner&amp;utm_campaign=cross_referral" target="_blank" rel="noopener">Visit evenestaxi.com &rarr;</a></div>
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<div style="background: linear-gradient(135deg, #0B1E3F 0%, #1E3A6F 100%); border-radius: 16px; padding: 36px 24px; margin: 50px 0 30px; color: #fff; text-align: center; box-sizing: border-box; max-width: 100%; overflow: hidden;">
<p style="margin: 0 0 8px; font-size: 13px; letter-spacing: 2px; text-transform: uppercase; color: #0aaf7e; font-weight: bold;">Get in touch</p>
<h3 style="margin: 0 0 12px; font-size: 26px; font-weight: 800; color: #fff;">Have a question?</h3>
<p style="margin: 0 0 18px; font-size: 15px; color: #cbd5e1; max-width: 520px; margin-left: auto; margin-right: auto; line-height: 1.6;">We're happy to help with anything &mdash; from booking questions to local tips. We typically respond within 2 hours during the day.</p>
<div style="display: inline-flex; align-items: center; gap: 8px; background: rgba(255,255,255,0.10); border: 1px solid rgba(255,255,255,0.18); padding: 6px 14px; border-radius: 999px; margin-bottom: 20px; font-size: 12px; color: #cbd5e1; font-weight: 600;"><span style="color: #6ee7b7;">⚡</span> Average reply time: under 2 hours</div>
<div><a style="display: inline-block; background: #F5C544; color: #0b1e3f; padding: 14px 20px; border-radius: 10px; font-weight: 800; font-size: 15px; text-decoration: none; max-width: 100%; box-sizing: border-box; word-break: break-all; overflow-wrap: anywhere; line-height: 1.4;" href="mailto:info@evenesapartments.com">✉️ info@evenesapartments.com</a></div>
<div style="margin-top: 24px; padding-top: 20px; border-top: 1px solid rgba(255,255,255,0.12); font-size: 12px; color: #94a3b8; line-height: 1.6;"><strong style="color: #fff; font-weight: bold;">Evenes Apartments AS</strong> &middot; Org 937 089 678 &middot; Registered in Norway &middot; VAT compliant<br /><span style="color: #cbd5e1;">Secure card payments via Stripe &middot; SSL encrypted &middot; GDPR compliant</span></div>
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